Player Data Protection at go2cuci

This Privacy Policy is published by go2cuci, an online gambling platform operating under international licensing. This policy applies to all players who register an account, access the website, use online services or contact go2cuci customer support.

We understand that personal information is a trust placed in us. We only collect data that is genuinely needed to provide quality service, meet legal obligations and protect the security of your account. Please read this policy carefully before registering or using any part of the go2cuci platform.

1 Information We Collect

go2cuci collects various categories of personal information depending on your interaction with our platform. The following are the types of data we process:

Account Registration Information:

• Full name as per identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• Identity card number (MyKad) or passport number
• An active email address
• Mobile phone number
• Current residential address
• Username and password (stored in encrypted form)

Financial and Payment Information:

• E-wallet account details (Touch 'n Go eWallet, Boost) for deposit and withdrawal purposes
• DuitNow and FPX online banking information
• Crypto wallet address for USDT, BTC or ETH transfers
• Records of deposit and withdrawal transactions
• Records of betting and gaming activity

Technical and Usage Information:

• IP address and device information used during login
• Web browser type and operating system
• Website and application access logs
• Cookie data and site usage (see Section 4)
• Live chat session records with customer support

2 Purpose of Data Collection

Every piece of information we collect has a clear and legitimate purpose. go2cuci processes your personal data for the following purposes:

• Identity and age verification — ensuring players are at least 21 years old and meet AML (Anti-Money Laundering) requirements
• Account management — creating, maintaining and securing player accounts
• Financial transaction processing — processing deposits (minimum RM50) and withdrawals (minimum RM100) securely
• Bonus and promotion management — administering welcome bonuses, VIP cashback and applicable promotional offers
• Customer support — resolving complaints, enquiries and technical issues via live chat and email 24/7
• Security and fraud prevention — detecting suspicious activity, account misuse or fraud attempts
• Legal compliance — meeting legal obligations and international licensing requirements
• Service improvement — analysing usage patterns to improve the overall player experience
• Important communications — sending notifications related to your account, security or policy changes

We do not use your data for automated profiling that affects fundamental rights without human involvement in the decision-making process.

3 Disclosure to Third Parties

go2cuci does not sell players' personal information to third parties. However, in operating the platform, we may share data with certain categories of partners under limited circumstances:

• Payment service providers — e-wallet processors, banks and crypto platforms that facilitate your deposit and withdrawal transactions
• Game providers — game studios that supply slots, live casino and other games; they receive only the minimum technical data needed to run a game session
• Technology infrastructure providers — server hosting, cybersecurity and CDN services we use to operate the platform
• Regulatory bodies and law enforcement — when required by law, court order or an authorised licensing body
• Audit and compliance firms — for internal audit, AML compliance and security assessment purposes

4 Cookies and Tracking Technologies

go2cuci uses cookies and similar tracking technologies to improve the user experience on our website. The following are the types of cookies used:

• Essential Cookies — required for core website functions such as login, session verification and security. These cookies cannot be disabled as they are critical to platform operation
• Performance Cookies — collect information about how players use the website (pages visited, time spent) for us to analyse and improve performance
• Functional Cookies — store your preferences such as language, region and display settings so you do not need to reconfigure them on every visit
• Analytical Cookies — help us understand overall website performance and identify areas that need improvement

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect some functions of the go2cuci website. More information on managing cookies is available through your browser settings.

5 Data Security

Protecting players' personal information is our primary responsibility. go2cuci implements multiple layers of technical and organisational security to prevent unauthorised access, accidental disclosure, loss or destruction of data:

• SSL/TLS encryption for all data communications between players and servers
• Encryption of sensitive data such as passwords using secure hashing algorithms
• Firewalls and intrusion detection systems active 24 hours a day
• Role-based access controls — only authorised staff may access specific data
• Continuous security monitoring and periodic access log auditing
• Mandatory data security training for all staff who handle player information
• A tested incident response plan to address any data breach promptly

6 Data Retention and Deletion

go2cuci retains your personal information for as long as your account is active or as long as needed for the purposes stated in this policy. Retention periods are also determined by legal requirements such as AML compliance, licensing requirements and tax compliance.

Generally:

• Active account data is retained throughout your membership period
• Financial transaction records and betting activity are retained for the period required by international licensing compliance requirements
• Customer support communication logs are retained for complaints management and reference
• Following account closure, personal data will be deleted or anonymised within a reasonable period, except for data still required for legal purposes

When data is no longer needed, we ensure it is deleted or anonymised securely so that it cannot be recovered or linked back to a specific individual.

7 Your Rights Regarding Personal Data

As a go2cuci player, you have certain rights regarding the personal information we hold about you. These rights can be exercised at any time by contacting our customer service team:

• Right of Access — you have the right to obtain a copy of the personal information we hold about you
• Right of Rectification — if any of your information is inaccurate or out of date, you may request that we correct it
• Right of Erasure — in certain circumstances, you may request that we delete your personal information, subject to applicable legal requirements
• Right to Restriction of Processing — you may request that we limit the processing of your data in certain circumstances, for example while you are disputing the accuracy of that data
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time
• Right to Complain — you have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated

8 Privacy Policy Amendments

go2cuci reserves the right to modify this Privacy Policy from time to time to reflect changes in operating practices, legal requirements, or new platform features. Players will be notified of any material amendments through:

• In-account notifications or at login
• Notification via the registered email address
• A notice announcement on the go2cuci website

The effective date of the latest amendment will always be displayed at the top of this document. Continued use of the go2cuci platform after an amendment takes effect will be considered your acceptance of the updated version of the Privacy Policy. If you do not agree with the amendments, you should stop using the service and contact us to close your account.

9 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how go2cuci handles your personal information, please contact our customer service team, available 24 hours a day, 7 days a week:

• Live Chat — available directly on the go2cuci website, in Malay and English
• Email — send your enquiry to [email protected]

Our team will aim to respond to all privacy-related enquiries within a reasonable timeframe. For more complex issues, we may need additional time to gather information and provide a comprehensive response, but we will keep you informed of the progress of your case.